Terms & Conditions

Last updated: 12 October 2026

These terms explain use of bharatlink-up.com and the basis on which Sejal Tours and Travel, operating as Bharat Link-Up, discusses and provides virtual assistant support. Specific services are subject to the written scope and commercial terms agreed with you after consultation.

1. Business and contact

Bharat Link-Up is operated by Sejal Tours and Travel. Contact us at bharatlinkup@gmail.com or +91 8450948307. Our published contact location is Chaitanya Nagar, Powai, Mumbai 400076, India.

2. Consultation and service scope

An enquiry or free consultation does not by itself purchase a service or guarantee availability. We discuss your tasks, suitable support and availability before you decide to proceed. Work starts according to the scope, start date and payment arrangements agreed with you.

Plan prices and example tasks on the website are guidance. Confirm included hours, working days, deliverables, communication, additional charges and any applicable taxes in the written proposal or agreement before paying. Changes to scope need agreement.

3. Payment

Customers may pay after consultation, using the payment arrangements agreed directly with Bharat Link-Up. A consultation is free. Payment does not authorise work outside the agreed scope. Please confirm invoice details and payment instructions with us before making payment.

4. Cancellation and refunds

This policy applies to all paid services provided by Sejal Tours and Travel, operating as Bharat Link-Up, including website audits, virtual assistant support, design, social media services and other agreed projects. Free consultations and free mini audits involve no payment or refund.

• Before work starts: If you cancel before we begin the agreed work, you receive a full refund.
• After work starts: If you cancel after work begins, we refund the unused portion of your payment. We itemise completed work against the agreed scope and pricing; we do not charge for undelivered work.
• After delivery: A change of mind alone does not qualify for a refund of completed work. If an agreed deliverable is missing, inaccurate or deficient, contact us for an appropriate correction without extra charge or a refund, depending on the issue and applicable consumer rights.
• If we cannot deliver: We refund the undelivered portion. If nothing usable from the agreed service has been delivered, we provide a full refund.
• Duplicate payments: We refund a verified duplicate payment.
• Ongoing support and subscriptions: You may cancel future renewals. Prepaid unused work is assessed under the same completed-work rules. Each engagement states its billing period, scope and how completed work is valued.

How to request cancellation or a refund

Email bharatlinkup@gmail.com with your order or payment reference and the reason for your request. Do not send card details, passwords or financial account credentials. You may request cancellation before delivery. Please raise service-quality concerns within seven calendar days of delivery so we can investigate promptly; this window does not restrict statutory rights or remedies.

We acknowledge requests within two business days and review them within five business days of receipt. If approved, we initiate the refund within five business days of approval to the original payment method. The payment provider or bank may require additional time to credit your account; initiation is not the same as receipt. Business days exclude Saturdays, Sundays and public holidays in Mumbai.

This policy does not remove any consumer rights or remedies that cannot lawfully be excluded. Written service proposals specify deliverables, dates and the basis for valuing completed work; they do not override these mandatory rights.

Digital delivery, shipping and returns

Our current services are online services. We do not ship physical goods, so physical shipping and product returns do not apply. Reports, designs and other deliverables are supplied digitally through email or an online channel agreed with you.

The delivery schedule, required information and approval steps are stated in your written proposal or service confirmation before payment. If required information or approvals are delayed, we communicate any revised schedule. Refund and cancellation rights continue to apply to digitally delivered services.

5. Your responsibilities

Provide accurate task instructions and timely approvals. You must have permission to share any files, personal information, intellectual property or system access needed for your tasks. Use appropriate restricted access where possible and do not send passwords through the public enquiry form.

Review and approve work before using or publishing it where approval is part of the agreed workflow. You remain responsible for your business decisions and for ensuring that your instructions and intended use are lawful.

6. Acceptable use

Do not use the website or our services for unlawful activity, fraud, impersonation, harassment, spam, unauthorised access or infringement of others’ rights. Do not attempt to disrupt the website or compromise its security. Service requests that cannot be lawfully or appropriately carried out may be declined.

7. Confidentiality and privacy

Share only the information needed for an enquiry. Any confidentiality requirements, handling of client data and access arrangements for service work should be confirmed in the written engagement. Our Privacy Policy explains website and enquiry information handling.

8. Content and ownership

Website branding and original content belong to their respective owners. You may browse and share links, but commercial copying or reuse requires permission from the rights holder. Ownership and permitted use of service deliverables, source files and third-party assets must be set out in the written engagement.

9. Results and third-party services

We do not guarantee particular revenue, sales, follower counts, search rankings or other business outcomes. Blog articles provide general information; verify information relevant to your decisions. External platforms and links have their own terms and policies. Availability may be affected by maintenance or factors outside our control.

10. Changes and questions

Updated website terms will be published here with a revised date. Changes to an existing service engagement must follow its agreed terms. If you have a question or concern, contact us before proceeding so we can clarify expectations and work toward a resolution.